The gaps identified in the Patient’s charter (2009), which is largely a policy instrument that is not legally binding prompted CSOs to pursue a process leading to the drafting of the Patients’ Rights and Responsibilities Bill, 2015 in consultation with Ministry of Justice and Constitutional Affairs and Parliamentarians, Health Rights Lawyers and Uganda Human Rights Commission.
The project conducted a community scorecard in six model government health facilities(Mukono Health center IV (H/C), Kojja H/C IV, Kisenyi H/C IV, Kawaala H/C III, Kira H/C III and Kajjansi H/C 111) to establish the level to which the government of Uganda has met its commitment towards increasing access to PEP among MSMs and SWs as stipulated in the National MARPs Priority Action Plan (2014-2016).A Community Score Card (CSC) was adopted because it is a social accountability monitoring tool that brings together duty bearers, service users and service providers to holistically assess service delivery bottlenecks and generate consensus to improve the gaps.
In a study titled "Awareness of, responsiveness to and practice of patients’ rights at Uganda's national referral hospital - Mulago by Harriet et al, 2013, published in African Journal of Primary Health Care & Family Medicine; Vol 5, No 1 (2013), 36.5% of patients faced a challenge regarding their rights whilst seeking health care. 79% of the patients who faced a challenge never attempted to demand for their rights. 81.5% of the patients and 69.4% health workers had never heard of the Uganda Patients’ Charter.